Additional Information For Care
2. Which plan are you on (speed and data):
3. What modifications you would like to bring to your current plan:
4. How many people use internet in the house:
5. How many devices in use simultaneously:
6. Any online gaming in real time:
7. Working from home with VPN:
8. Any security systems:
9. Is the customer being sold on or mentioning a special promotion from Xplornet or Dealer? (If yes, note what promotion)
10. Is the customer supplying their own router?
Authorized Other:
PIN:
Dealer:
Dealer Phone:
Back Pocket:
Referral:
Package Details Summary
Customer:
FTX: Fibre 100mbps - $59.99/month / $99 Install Fee
FTX: Fibre 250mbps - $59.99/month / $99 Install Fee
FTX: Fibre 500mbps - $74.99/month / $99 Install Fee
FTX: Fibre 1000mbps - $89.99/month / $99 Install Fee
FTX: Door to Door Offer - 1000mbps - $49.99/month / $0 Install Fee
Tower: 5G 25mbps Unlimited $49.99/month / $59 Install Fee
Tower: Door to Door Offer - 5G 25mbps Unlimited $49.99/month / $0 Install Fee
Tower: 5G 50mbps Unlimited $59.99/month / $59 Install Fee
Tower: Door to Door Offer - 5G 50mbps Unlimited $54.99/month / $0 Install Fee
Tower: 5G 100mbps Unlimited $79.99/month / $59 Install Fee
Tower: Door to Door Offer - 5G 100mbps Unlimited $59.99/month / $0 Install Fee
Tower: LTE 25mbps Unlimited $49.99/month / $59 Install Fee
Tower: Door to Door Offer - LTE 25mbps Unlimited $49.99/month / $0 Install Fee
Tower: LTE 50mbps Unlimited $59.99/month / $59 Install Fee
Tower: Door to Door Offer - LTE 50mbps Unlimited $54.99/month / $0 Install Fee
Tower: LTE 100mbps Unlimited $79.99/month / $59 Install Fee
Tower: Door to Door Offer - LTE 100mbps Unlimited $59.99/month / $0 Install Fee
Satellite: J3 100mbps 500GB $129.99/month / $99 Install Fee
Back Pocket Offer Satellite: J3 100mbps 500GB $109.99/month / $99 Install Fee
Satellite: J2 25mbps 250GB $79.99/month / $99 Install Fee
Satellite: J2 50mbps 350GB $99.99/month / $99 Install Fee
Satellite: Back Pocket Offer - J2 50mbps 350GB $79.99/month / $99 Install Fee
Home Phone: Provincial: $9.99/Month For 12 Months Then $21.99 After
Home Phone: Canada & US: $14.99/Month For 12 Months Then $24.99 After
Router: Standard Router
Whole Home Wi-Fi: 1 Unit - $5/Month
Door to Door Offer - Whole Home Wi-Fi: 1 Unit
XXC: XtraCare $7.50/month starting on the 16th month
XXC: Door to Door Offer - XtraCare
Back Pocket:
Authorized Other:
PIN:
Referral:
Dealer:
Dealer Phone:
Rental: Letter of Consent Required
Address:
FTX: Fibre 100mbps - $59.99/month / $99 Install Fee
FTX: Fibre 250mbps - $59.99/month / $99 Install Fee
FTX: Fibre 500mbps - $74.99/month / $99 Install Fee
FTX: Fibre 1000mbps - $89.99/month / $99 Install Fee
FTX: Door to Door Offer - 1000mbps - $49.99/month / $0 Install Fee
Tower: 5G 25mbps Unlimited $49.99/month / $59 Install Fee
Tower: Door to Door Offer - 5G 25mbps Unlimited $49.99/month / $0 Install Fee
Tower: 5G 50mbps Unlimited $59.99/month / $59 Install Fee
Tower: Door to Door Offer - 5G 50mbps Unlimited $54.99/month / $0 Install Fee
Tower: 5G 100mbps Unlimited $79.99/month / $59 Install Fee
Tower: Door to Door Offer - 5G 100mbps Unlimited $59.99/month / $0 Install Fee
Tower: LTE 25mbps Unlimited $49.99/month / $59 Install Fee
Tower: Door to Door Offer - LTE 25mbps Unlimited $49.99/month / $0 Install Fee
Tower: LTE 50mbps Unlimited $59.99/month / $59 Install Fee
Tower: Door to Door Offer - LTE 50mbps Unlimited $54.99/month / $0 Install Fee
Tower: LTE 100mbps Unlimited $79.99/month / $59 Install Fee
Tower: Door to Door Offer - LTE 100mbps Unlimited $59.99/month / $0 Install Fee
Satellite: J3 100mbps 500GB $129.99/month / $99 Install Fee
Back Pocket Offer Satellite: J3 100mbps 500GB $109.99/month / $99 Install Fee
Satellite: J2 25mbps 250GB $79.99/month / $99 Install Fee
Satellite: J2 50mbps 350GB $99.99/month / $99 Install Fee
Satellite: Back Pocket Offer - J2 50mbps 350GB $79.99/month / $99 Install Fee
Home Phone: Provincial: $9.99/Month For 12 Months Then $21.99 After
Home Phone: Canada & US: $14.99/Month For 12 Months Then $24.99 After
Router: Standard Router
Whole Home Wi-Fi: 1 Unit - $5/Month
Door to Door Offer - Whole Home Wi-Fi: 1 Unit
XXC: XtraCare $7.50/month starting on the 16th month
XXC: Door to Door Offer - XtraCare
Back Pocket:
Authorized Other:
PIN:
Referral:
Dealer:
Dealer Phone:
Rental: Letter of Consent Required
Address:
Additional Information For Care
1. Who is your current provider:
2. Which plan are you on (speed and data):
3. What modifications you would like to bring to your current plan:
4. How many people use internet in the house:
5. How many devices in use simultaneously:
6. Any online gaming in real time:
7. Working from home with VPN:
8. Any security systems:
9. Is the customer being sold on or mentioning a special promotion from Xplornet or Dealer? (If yes, note what promotion)
10. Is the customer supplying their own router?
2. Which plan are you on (speed and data):
3. What modifications you would like to bring to your current plan:
4. How many people use internet in the house:
5. How many devices in use simultaneously:
6. Any online gaming in real time:
7. Working from home with VPN:
8. Any security systems:
9. Is the customer being sold on or mentioning a special promotion from Xplornet or Dealer? (If yes, note what promotion)
10. Is the customer supplying their own router?
Rental Property
1. Dealer must receive landlord permission before installation on rental
properties.
2. Customer has identified they are not the home owner.
3. Customer has been made aware a letter of written permission will be required to be provided to the dealer/installer prior to the install being completed.
2. Customer has identified they are not the home owner.
3. Customer has been made aware a letter of written permission will be required to be provided to the dealer/installer prior to the install being completed.
Access Checklist
Traffic Management DiscussedHardware Rental Fees
"Service calls are covered under warranty the first year, after that, its $7.50 per month for the extended warranty, this covers the cost of average service call of $150. Part of our new customer promotions it covers the first three months of this in year 2, so you will only see the charge on month 16. If you decide to cancel it, make sure you do so by month 12, or else you will need to keep it up to the end of year 2. After that, you can remove it anytime. "
Standard Installation Fee
Contract Terms
Early Cancellation Fees Advised
Discussed Payment Method
Explain Activation Process
Basic Install & Potential Additional
Any Additional Authorized Users
Home Phone Checklist
One-time Activation FeeFree Self-Install or Pro Install is $125
$75 Non Activation Fee Charge/30 Days
Customer May Experience a Delay at Times
Canada Post Delivery 10 days
Hardware Rental Fees
Rate Center And Temp/New Number
Connect Unit & Activate When Received
Port Request Takes 15 Days
Need to Call Old Provider to Confirm Cancel
Includes E911 Explain How Different
Router Checklist
Rental Fee $6/MonthFree Self-Install or Pro Install is $125
$75 Non Activation Fee Charge if not activated in 30 Days
Canada Post Delivery 10 days
Unlimited Replacement Warranty
Whole Home Router Checklist
Rental Fee $6/MonthFree Self-Install or Pro Install is $125
$75 Non Activation Fee Charge if not activated in 30 Days
Canada Post Delivery 10 days
Unlimited Replacement Warranty
Fibre Checklist
Standard Installation Fee
Contract Terms
Early Cancellation Fees Advised
Discussed Payment Method
Explain Activation Process
Any Additional Authorized Users
Home Phone Checklist
One-time Activation FeeFree Self-Install or Pro Install is $125
$75 Non Activation Fee Charge/30 Days
Customer May Experience a Delay at Times
Canada Post Delivery 10 days
Hardware Rental Fees
Rate Center And Temp/New Number
Connect Unit & Activate When Received
Port Request Takes 15 Days
Need to Call Old Provider to Confirm Cancel
Includes E911 Explain How Different
Daily Sales
Voicemails
Voicemails
Peer Assists
Peer Assists
Lead Follow-up
Day 1 - Attempt 1 Voicemail & Email Sent
Day 1 - Attempt 2 Call Only
Day 2 - Attempt 3 Call Only
Day 2 - Attempt 4 Call Only
Day 3 - Attempt 5 Call Only
Day 3 - Attempt 6 Call Only
Day 4 - Attempt 7 Voicemail & Email Sent
Day 7 - Attempt 8 Call Only
Day 10 - Attempt 9 Call Only
Day 11 - Attempt 10 Voicemail & Email Sent
DOM Contact List
| District Manager | Location | |
|---|---|---|
| Tom Hughes | Atlantic | Tom.Hughes@xplore.ca |
| Nathan Gagne | Quebec Central & North & South East | Nathan.Gagne@xplore.ca |
| Chantal Burelle | Quebec South West | Chantal.Burelle@xplore.ca |
| Chris Phillips | Ontario East & Central & North | Chris.Phillips@xplore.ca |
| Chris Whitwell | Ontario South & West | Chris.Whitwell@Xplore.ca |
| Pauline Allen | Manitoba & Saskatchewan | Pauline.Allen@xplore.ca |
| Pauline Allen | Alberta & British Columbia & Yukon & NWT & Nunavut | Pauline.Allen@xplore.ca |
Sales Contact List
| Sale Agent | Location | Language | Extension |
|---|---|---|---|
| Aastha Grover | Fredericton | English | 444-1181 |
| Afolabi Sanni | Fredericton | English | 444-1214 |
| Alec Del Fondo | Virtual | French | 444-2827 |
| Alexandre Letourneay | Virtual | French | 444-2700 |
| Amanda Weidensjo | Cornwall | French-DSS | 555-0851 |
| Ange Landry Bailly | Virtual | French | 444-2892 |
| Angela Boudreau | Fredericton | English-DSS | 444-1450 |
| Angela Lewis | Virtual | English | 444-2018 |
| Ashley Hamilton | Fredericton | English-SAS | 444-2012 |
| Ashley Holland | Virtual | English | 444-1301 |
| Ayden Brunet | Virtual | French | 333-2032 |
| Aqsa Khateeb | Fredericton | English | 555-1798 |
| Banadzem Laura Yumiy | Virtual | French | 444-2898 |
| Brandon Brown | Fredericton | English-DSS | 444-0897 |
| Cody Stokes | Fredericton | English | 444-0345 |
| Dawson Perry | Fredericton | French | 444-0931 |
| Denny Luc Morrisey | Virtual | French-SAS | 444-2345 |
| Funmilayo Ogunjobi | Virtual | French | 444-2900 |
| Izaaq Verk | Cornwall | English | 555-1084 |
| Hannah Waite | Virtual | French | 444-2822 |
| James Morrison | Virtual | English | 777-1738 |
| Jashanjit Kaur | Virtual | English | 555-1805 |
| Jeremie Durelle | Fredericton | English-DSS | 444-0645 |
| Joel Ruest | Virtual | French | 555-0708 |
| Johnson Akwe Bwang | Virtual | French | 444-2860 |
| Julien Rioux | Virtual | French | 444-2891 |
| Kavya Parvathapu | Calgary | English | 777-1039 |
| Komal Khurmi | Virtual | English | 555-1800 |
| Latchinho Oliveira | Virtual | English | 444-2821 |
| Laurie Klowak | Virtual | English | 444-2899 |
| Marina Ali | Virtual | French | 444-2695 |
| Madhi Nekaa | Virtual | French | 555-1870 |
| Madhi Nekaa | Virtual | French | 555-1870 |
| Marcellin Binoko | Virtual | French | 555-1922 |
| Mathieu Dextraze | Fredericton | French | 444-2009 |
| Matthew Block | Moncton | French | 444-2643 |
| Matthew Russell | Fredericton | English | 444-0933 |
| Melanie Gauthier | Cornwall | French | 555-1161 |
| Michaela Gravel | Virtual | English | 555-1427 |
| Morgan Demerchant | Woodstock | English | 333-1180 |
| Nicholas Hudson | Virtual | French | 555-1871 |
| Nicole Clermont | Cornwall | French | 555-1162 |
| Ryan Sidhu | Virtual | English | 555-1813 |
| Sarah Oninwinde | Cornwall | English | 555-1731 |
| Shauncy Wilburn | Virtual | English | 777-1739 |
| Sierra Aspirot | Virtual | French | 555-1756 |
| Sue Collett | Fredericton | English-DSS | 444-1309 |
| Tiffany Nelson | Virtual | English-DSS | 333-1183 |
| Vijas Akume | Virtual | French | 777-1746 |
| William (Bill) Given | Frecericton | English | 444-0219 |
Team Lead Contact List
| Team Lead | Location | Language | Extension | Cell Phone |
|---|---|---|---|---|
| Jennifer Lahaye | Fredericton | French | 443-4925 | 506-260-2982 |
| Lindsey Pilon | Cornwall | English | 400-0603 | 343-370-8900 |
| Matthew Russell | Fredericton | English | 443-1463 | 506-238-5765 |
Manager Contact List
| Manager | Location | Language | Extension | Cell Phone |
|---|---|---|---|---|
| Pat Scott (88) | Fredericton | English | 443-5835 | 506-261-2041 |
| Nathalie Paguin (67) | Cornwall | French | 443-3318 | 343-370-3578 |
| Jill Glenn (74) | Fredericton | English | 443-4898 | 506-230-3703 |
| Lynda Sauve (94) | Cornwall | English | 400-0598 | 613-662-5897 |
| Stuart Somers (86) | Fredericton | English | 443-1453 | 506-261-0832 |
| Chris Cameron (60) | Fredericton | English | 443-1454 | 506-261-9302 |
Usage Table
| Activity | Measure of Use | Equals | Size | Each GB is good for | Use Per GB | 250GB | 350GB | 500GB |
|---|---|---|---|---|---|---|---|---|
| Sending Email | No Attachments | Equals | 10KB | Each GB is Good For | 104,858 Emails | 26,214,400 | 36,710,030 | 52,428,800 |
| Attacing Microsoft Word Docs | About 10 Pages Each | 500KB | 2,097 Word Docs | 52,425 | 73,395 | 104,850 | ||
| Viewing Web Pages | Average of all Web Pages | 600KB | 1,748 Web Pages | 436,900 | 611,660 | 873,800 | ||
| Downloading eBook/Kindle Books | Each Book | 1MB | 1,024 Books | 256,000 | 358,400 | 512,000 | ||
| Playing Online Games | Each Hour | 4MB | 238 Hours | 59,500 | 83,300 | 119,000 | ||
| Sending/Receiving Photos | About 8MP Each | 4MB | 256 Photos | 64,000 | 89,600 | 128,000 | ||
| Downloading Music Files | 5 Mins Long | 5MB | 205 Music Files | 51,250 | 71,750 | 102,500 | ||
| Viewing a Youtube Video | Each Video, 5-7 Mins Long | 17MB | 60 Videos | 15,000 | 21,000 | 30,000 | ||
| Streaming Internet Radio | Each Hour | 60MB | 17 Hours | 4,250 | 5,950 | 8,500 | ||
| Making a Skype Voice Call | Each Hour | 28MB | 37 Hours | 9,250 | 12,950 | 18,500 | ||
| Making a Skype Video Call (SD Quality) | Each Hour | 270MB | 4 Hours | 1000 | 1400 | 2000 | ||
| Making a Skype Video Call (HD Quality) | Each Hour | 450MB | 2 Hours | 500 | 700 | 1000 | ||
| Watching Full-Screen SD Video | Each Hour, Netflix 480p | 787MB | 1 Hour | 250 | 350 | 500 | ||
| Watching Full-Screen HD Video | Each Hour, Netflix 720p | 1.6GB | 0.6 Hours | 150 | 210 | 300 |